How to Proceed

If you have been a victim of theft or have lost a card issued by Cathedral Investment Bank, immediately call the emergency phone numbers for your country of residence, see list below:

Asia / Pacífic Central America
China: 10-800-110-7309 México: 001-800-307-7309
Philippines: 1-800-1-111-0061 Panama: 001-800-307-7309
Guam: 1-800-307-7309 Costa Rica: 0-800-011-0184
Hong Kong: 8000-966677 Guatemala: 1-800-999-1480
India: 000-800-100-1087 South America
Indonesia: 001803-1-887-0623 Colombia: 01-800-912-1303
Japan: 00531-11-3886 Chile: 1230-020-2012
Malaysia: 1-800-804594 Venezuela: 0800-1-002902
New Zealand: 0800-44-9140 Peru: 0-800-307-7309
Republic of Korea: 0079-811-887-0823 Argentina: 0800-555-0507
Saipan (Marianas Islands ): 1-800-307-7309 Brazil: 0800-891-3294
American Samoa : 1-1-800-307-7309 Europe
Singapore: 800-1100-113 France: 0-800-90-1387
Thailand: 001-800-11-887-0663 Hungary: 06800-12517
Taiwan: 0081-10-3400 Ireland: 1-800-55-7379
Turkey: 00-800-12-887-0903 Italy: 800-870-866
Australia: 1800-120-113 Spain: 900-97-1231
Cyprus: 080-90568 Liechtenstein: 0800-022-5821
Nort America Monaco: 0-0800-90-1387
Canada: 1-800-307-7309 Norway: 800-12697
United States: 1-636-722-7111 Netherlands: 0800-022-5821
Mexico: 001-800-307-7309 Poland: 0-800-12697
Caribbean Portugal: 800-8-11-272
Trinidad and Tobago: 1-800-307-7309 United Kingdom: 0800-022-5821
St. Kitts-Nevis: 1-800-307-7309 Czech Republic: 800-96-4767
St Martin: 1-800-307-7309 Switzerland: 0800-89-7092
Turk and Caicos: 01-800-307-7309 Sweden: 020-791-324
Bahamas: 01-800-307-7309 Greece: 00-800-11-887-0303
Anguilla: 1-800-307-7309 Belgium: 0800-1-1-5096
Bonaire: 001-800-307-7309 Luxemburg: 800-2-4533
Dominican Republic : 1-800-307-7309 Austria: 0800-21-8235
Barbados: 1-800-307-7309 Germany: 0800-819-1040
Antigua and Barbuda: 1-800-307-7309 Denmark: 08001-156234
Jamaica: 0800-307-7309 Finland: 08001-156234
Puerto Rico: 1-800-307-7309 Vatican City State: 800-870-866
San Marino: 800-870-866 Middle East / Africa
Montserrat Islands : 1-800-307-7309 Israel: 180-941-8873
Cayman Islands: 1-800-307-7309 South Africa: 0800-990418
Britannic VirginIslands: 1-800-307-7309 Bahrain: 8000-0087
EEUU Virgins Islands : 1-800-307-7309 Chipre: 080-90569
Bermuda Islands : 1-800-307-7309
Grenada Islands: 1-800-307-7309
Dominic: 1-800-307-7309
Curacao: 001-800-307-7309
St. Eustatius: 1-800-307-7309
Saba: 1-800-307-7309
Once the loss report has been completed, please contact your account manager to request a replacement card. There is a cost associated with replacement and shipping of cards.

What about the arrangements made prior to the report?

It is understood that the responsibility for the provisions made before notice of loss are the client’s responsibility.

What happens once my card has been reported?

Your card number will be blocked in the global network of ATMs and points of sale of Visa and MasterCard as applicable. Therefore, all recurring payments associated with this card will need to be updated with the providers. 

How long does it take to receive my new card?

Once the replacement fee has been processed, the card is usually delivered to your registered address within 20 working days.

What if I lost my card, reported it lost, but then found it?

It will be necessary to process a new card, as for your own security, the card number will be blocked in all terminals and emitter outlets.

Cathedral Investment Bank / CIB Americas Bank Inc Is regulated by the Financial Service Unit of the Ministry of Finance on the Commonwealth of Dominica

The information contained on this website should not be interpreted as an offer of products and / or financial services (soliciting). The figures and displayed information in this document is only for informational purposes, Cathedral Investment Bank performs a major effort to keep the data here expressed correctly, updated and faithful, and however these may contain errors in its calculation, sampling and result. For more information read the terms and website conditions.

* Cathedral Investment Bank has physical and commercial presence in different jurisdictions, its ability to deliver services in your area may be restricted depending in its local licensing cathedral may be locally registered as a Financial Intermediary, Foreign Financial Services Company or equivalent, Fund or capital Administrator, Investment Advisor, Limited Partnership, Registered Trade Mark, Service Provider, financial consultant, Insurance Broker or any related figure.
Shall you have any questions regarding the local registration of Cathedral in your region please contact us at
**Cathedral Investment Bank has a very strict Anti-Money Laundering process managed by an independent internal organ and by a third party external consultant that evaluates and analyzes all prospective operations within the institution, for more information please consult us at
***Cathedral Investment Bank reserves the right to deny delivering services to any parties related with illegal activities, criminal activities or any related with ideological and radical behavior or related.


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