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How to Proceed

If you have been a victim of theft or have lost a card issued by Cathedral Investment Bank, immediately call the emergency phone numbers for your country of residence, see list below:

Asia / PacíficCentral America
China: 10-800-110-7309México: 001-800-307-7309
Philippines: 1-800-1-111-0061Panama: 001-800-307-7309
Guam: 1-800-307-7309Costa Rica: 0-800-011-0184
Hong Kong: 8000-966677 Guatemala: 1-800-999-1480
India: 000-800-100-1087 South America
Indonesia: 001803-1-887-0623Colombia: 01-800-912-1303
Japan: 00531-11-3886 Chile: 1230-020-2012
Malaysia: 1-800-804594 Venezuela: 0800-1-002902
New Zealand: 0800-44-9140 Peru: 0-800-307-7309
Republic of Korea: 0079-811-887-0823 Argentina: 0800-555-0507
Saipan (Marianas Islands ): 1-800-307-7309 Brazil: 0800-891-3294
American Samoa : 1-1-800-307-7309Europe
Singapore: 800-1100-113France: 0-800-90-1387
Thailand: 001-800-11-887-0663Hungary: 06800-12517
Taiwan: 0081-10-3400 Ireland: 1-800-55-7379
Turkey: 00-800-12-887-0903 Italy: 800-870-866
Australia: 1800-120-113
Spain: 900-97-1231
Cyprus: 080-90568
Liechtenstein: 0800-022-5821
Nort America Monaco: 0-0800-90-1387
Canada: 1-800-307-7309Norway: 800-12697
United States: 1-636-722-7111Netherlands: 0800-022-5821
Mexico: 001-800-307-7309 Poland: 0-800-12697
CaribbeanPortugal: 800-8-11-272
Trinidad and Tobago: 1-800-307-7309United Kingdom: 0800-022-5821
St. Kitts-Nevis: 1-800-307-7309 Czech Republic: 800-96-4767
St Martin: 1-800-307-7309Switzerland: 0800-89-7092
Turk and Caicos: 01-800-307-7309Sweden: 020-791-324
Bahamas: 01-800-307-7309Greece: 00-800-11-887-0303
Anguilla: 1-800-307-7309 Belgium: 0800-1-1-5096
Bonaire: 001-800-307-7309Luxemburg: 800-2-4533
Dominican Republic : 1-800-307-7309Austria: 0800-21-8235
Barbados: 1-800-307-7309 Germany: 0800-819-1040
Antigua and Barbuda: 1-800-307-7309Denmark: 08001-156234
Jamaica: 0800-307-7309 Finland: 08001-156234
Puerto Rico: 1-800-307-7309 Vatican City State: 800-870-866
San Marino: 800-870-866Middle East / Africa
Montserrat Islands : 1-800-307-7309 Israel: 180-941-8873
Cayman Islands: 1-800-307-7309South Africa: 0800-990418
Britannic VirginIslands: 1-800-307-7309Bahrain: 8000-0087
EEUU Virgins Islands : 1-800-307-7309 Chipre: 080-90569
Bermuda Islands : 1-800-307-7309 
Grenada Islands: 1-800-307-7309 
Dominic: 1-800-307-7309  
Curacao: 001-800-307-7309 
St. Eustatius: 1-800-307-7309
Saba: 1-800-307-7309  

Once the loss report has been completed, please contact your account manager to request a replacement card. There is a cost associated with replacement and shipping of cards.

What about the arrangements made prior to the report?

It is understood that the responsibility for the provisions made before notice of loss are the client’s responsibility.

What happens once my card has been reported?

Your card number will be blocked in the global network of ATMs and points of sale of Visa and MasterCard as applicable. Therefore, all recurring payments associated with this card will need to be updated with the providers.

How long does it take to receive my new card?

Once the replacement fee has been processed, the card is usually delivered to your registered address within 20 working days.

What if I lost my card, reported it lost, but then found it?

It will be necessary to process a new card, as for your own security, the card number will be blocked in all terminals and emitter outlets.


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